Telephone Triage: Best Practice and Systems for Telehealth Nursing
- Continuing education credit hours 5.00
- Mobile-Friendly, Self-Paced Format
- Nationally-Accredited, Regulatory-Approved
Course Objectives
Upon completion of this course, you will have increased your knowledge of telephone triage nursing. Specific objectives to address potential knowledge gaps include:
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Define “telephone triage” and its related terminology.
- Discuss the components of a high-quality telephone triage system.
- Summarise the essential aspects of good communication required for telephone triage.
- Identify how telephone triage decision-making is influenced by rules of thumb, distractors, and cognitive biases.
- Describe mnemonic tools used in patient and symptom assessment.
- List the essentials of safe, effective, and appropriate documentation specific to telephone triage care.
- Discuss patient disposition and the use of telephone triage guidelines.
- Summarise common risk management issues in telephone triage practice.
Course Description
5-contact-hour telephone triage nursing CEU course on the essential aspects of good communication, decision-making, and the use of tools, guidelines, and telephone triage protocols for nurses. Triage nurse education for telehealth assessments, applicable for RNs and nurse practitioners. Also covers the importance of documentation and addresses appropriate telephone nursing care and common risk management issues.
Regulations/Board Approvals
Wild Iris Medical Education, Inc., is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
Provider approved by the California Board of Registered Nursing, Provider #12300.
Accredited and Approved Nationwide High-Quality CEU Courses since 1998.
